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Frequently Asked Questions
If your question is not listed, that doesn't mean we don't have an answer for you. Call 1-877-611-5484 or email and we'll do our best to find the answer.
What are normal production and delivery times?
All delivery times are after art/logo approval. Normal delivery on all stock apparel items is 2-3 weeks after art approval. Delivery schedules are based on manufacturer's requirements, so please refer to individual product detail pages. All shipments are via UPS ground unless otherwise specified. However, you may choose another shipping option during the checkout process.
What happens if a product is backordered?
We make every effort to ensure the products on our site are in-stock and ready for decoration. Occasionally, due to circumstances beyond our control, our stock of a certain product may be depleted. When this occurs, we will contact you with a revised ship date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you ordered.
How can I get my order faster?
You may choose faster shipping during the checkout process. Or, call us toll free at 1-877-611-5484 or email us at contact@sidelines.biz and we will do everything possible to meet your deadlines. Rush charge and expedited air freight will be applied to your final cost.
Can I have my order shipped to multiple addresses?
Yes, simply email contact@sidelines.biz or call 1-877-611-5484 when placing your order to specify multiple shipping addresses.
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